Refund and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at faithtalkapparel@gmail.com. Please note that returns will need to be sent to the following address: 15900 W 10 Mile Rd
Suite 211 PMB 1161, Southfield, MI 48075.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at faithtalkapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at faithtalkapparel@gmail.com.

-Day Return Policy:

We offer a 10-day return policy from the date of delivery for most items. If for any reason you are not completely satisfied with your purchase, you may return it for a refund or exchange within this timeframe.

Eligibility Criteria:

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been worn, washed, damaged, or altered in any way may not be eligible for return.

Return Process:

To initiate a return, please contact our customer service team within 10 days of receiving your order. Once we receive the returned item and verify its condition, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

Some items may be non-returnable or subject to specific return conditions, such as final sale items, personalized/customized products, or items marked as non-returnable. Please review the product description and any applicable return restrictions before making your purchase. 

Contact Us:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team via email at faithtalkapparel@gmail.com. We're here to help make your shopping experience enjoyable!

Thank you for shopping at Faith Talk Apparel